Customer Service
A. Contact Center
Our Contact Center is equipped with bilingual and skilled agents ready to assist insured members around the clock.
Powered by a state-of-the-art CRM solution, we guarantee effective handling of inquiries and grievances with configurable SLA’s, notifications and escalation processes. Also, all calls are recorded for quality assurance and performance improvement.
Furthermore, we can provide dedicated phone lines for each payer where our call center agents can greet their insured members warmly and sincerely on payer’s behalf.
B. Advanced Self-Service Tools
GlobeMed FIT: A self-service healthcare mobile application and digital wellness tool
Insurance Module: Managing Health Insurance Anytime, Anywhere
- Insured members can manage their claims and their dependents’, including chronic prescription refills and pre-approval requests.
- Locate the nearest healthcare provider within the network.
- Access policy details and much more.
Health, Fitness and Nutrition modules: Supporting Members in their Health Journey
- Set and manage weight and nutrition targets through daily personalized goals for fitness activity and calorie consumption.
- Monitor calorie intake and retrieve food nutritional values while keeping track of fitness activities.
- Save securely your medical tests results and drug prescriptions and enable pill reminders.
C. Field Offices
Our field representatives are present at key hospitals in the Kingdom to provide on-spot support to patients by coordinating access to services, facilitating admission procedures and resolving complaints
GlobeMed Saudi has a presence at the below hospitals:
Riyadh
- Dallah Hospital
- Dr. Sulaiman Al-Habib – Olaya
- Dr. Sulaiman Al-Habib – Ar Rayan
- Kingdom Hospital
- Mouwasat Hospital
- Riyadh Care Hospital
- Specialized Medical Center Hospital (SMC 1)
- Al Hammadi Hospital
Jeddah
- Dr. Erfan and Bagedo General Hospital
- Dr. Soliman Fakeeh Hospital
Dammam
- Mouwasat Hospital
Khobar
- Al Mana General Hospital
- Dr. Sulaiman Al Habib
